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"Still can't believe that in addition to making it all so understandable, you gave us all this real, usable stuff -- not just the same old B.S. and a smile!"

Bill Miller
wcmiller@voicenet.com
 
  
  

  

 
Customer Service         

The Defining Difference in an otherwise estranged world

You can't simply tell customers that "Your call is important to us" and then put them through a series of never-ending hoops if customer service is all that separates you from your competition.  Just ask American Express how they feel about losing 25% of their core business to that "old school" company Diners Club over the last five years.

Increasingly, savvy companies, including many internet-only operations, are realizing that many consumers will pay, both in higher prices and continued loyalty, to feel that their suppliers really care about getting their business.

In most cases, great customer service is no more than knowing how to communicate in ways that engender that loyalty.  Most importantly, these are skill sets that can be trained.

Experience from the Best

As former senior facilitators for J.D. Power and Associates, the founder of the Customer Satisfaction Index, we have a profound understanding for what customer service is all about.

Having worked with many companies on measuring customer satisfaction through the Customer Satisfaction Index (CSI), the Sales satisfaction index (SSI), and Customer Relations Management (CRM), PublicSpeakingSkills brings unique insight and understanding to this subject.

Learn how to maximize your results with each and every one of your customers.  It’s hard enough to bring customers in, so -

You will learn the following skills from this course:

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Turning angry customers into happy ones

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How to exceed anyone’s expectations

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Being consistent and efficient

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Creating customer loyalty

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Managing and monitoring your progress

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How to employ Hi-tech, Hi-touch techniques

  
PublicSpeakingSkills.com offers Presentation Skills Seminars, Public Speaking Seminars, workshops, keynote speeches, & coaching by internationally known professional speakers, and presentation skills, public speaking, seminars, training, speaking seminars, presentation design, and PowerPoint training by presentation skills experts. Call PublicSpeakingSkills.com for public speaking training, communication skills, presentation design, PowerPoint skills, business communications and enhanced presentation skills training.
Los Angeles
10100 Santa Monica Boulevard
Suite 300
Los Angeles, California 90067
email Tim Malloy
888-883-6074
  
Philadelphia
1326 Yellow Springs Road
Chester Springs, PA 19425
email Doug Jefferys
484-883-6074
  
Wolfsburg
Kesselbacher Weg 53
D-38440 Wolfsburg
Germany
email Helga Schmidt
Fon (05361) 12669966